What is the Skills Gap?

Digital transformation is automating manual business processes so rapidly that there are not enough employees with the digital skills to enable business operations. After the initial crash caused by the pandemic, the gap is widening faster. Shifting from relying on formal education to legitimize job candidates to on-the-job training opens the door to more populations and accelerates businesses' skill development needs. Here's how to approach it.

What is the Skills Gap?

Digital transformation is automating manual business processes so rapidly that there are not enough employees with the digital skills to enable business operations. After the initial crash caused by the pandemic, the gap is widening faster. Shifting from relying on formal education to legitimize job candidates to on-the-job training opens the door to more populations and accelerates businesses' skill development needs. Here's how to approach it.

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The term "skills gap" refers to the difference between the workforce's skills and the skills that businesses need to deliver products and services.

In today's context, the skills gap is primarily digital. Digital transformation is automating manual business processes so rapidly that there are not enough employees with the digital skills to enable business operations.

Digital-First is the New Normal

During the pandemic, "the digital skills gap hit an inflection point," the Rand Corporation said, as businesses of all kinds went virtual. "Companies are facing a new challenge in a digital-first world: there's just not enough people with the right digital skills to power their companies' transformation now and in the future."

"Digital skills cover a range of abilities related to the use of digital devices, communication applications, and networks to access and manage information," Rand said, "from basic online searching and emailing to specialized programming and development."


girl using desktop computer in room

Quantifying the Skills Gap

The World Economic Forum (WEF) estimates that 85 million jobs will be replaced by technology by 2025. That's the bad news. The good news is that this technology will create 97 million new jobs. The big question is, how will 97 million people acquire skills for jobs that haven't been invented yet. 

The pace of technology exacerbates the skills gap shrinking the "shelf life" of skills--the amount of time skills are relevant. Digital skills are obsolete in as few as two years, about the amount of time it takes to get an Associate's Degree, which means that by the time someone graduates from a program, the skills gained may no longer be needed.


Traditional Training and Education Not the Answer

Training and education are the answers. But that doesn't completely answer the "how" question. Rand said, "high costs and disorganized approaches with traditional education increase barriers to learning," while "access to digital infrastructure and skills is limited by socioeconomic status." In other words, formal education is too expensive, too slow, unaligned with business needs, and excludes populations most at risk of being left behind. 

black smartphone near person

On-the-job training and retraining, most agree, are key to bridging the skills gap. A Capgemini/LinkedIn survey of hundreds of executives found that just 16 percent are confident of their ability to succeed in bridging the talent gap. "These organizations are taking strategic and tactical actions to address the problem and are confident that the gap will remain flat or decrease." Keys to these "Pacesetters" approaches are:

Capgemini/LinkedIn identified six steps to a skill-building strategy:


Opportunity to Diversify

Shifting from relying on formal education to legitimize job candidates to on-the-job training opens the door to more populations and accelerates businesses' skill development needs, WEF said. "Most companies, especially those in the technology industry, have been fishing from the same small pond for talent. It's time to dive into the sea of talent traditionally underrepresented in tech, such as women, minorities, and other groups who have largely been excluded from the industry to-date."

WEF cites a Dell initiative to hire and train people with disabilities like autism, "foregoing the traditional interview process, which can be overwhelming for some autistic candidates." Instead, the recruitment process consists of a two-week assessment, followed by a 12-week internship with job coaching.


Real Challenge, Real Opportunity

The "skills gap is real," staffing firm Adecco said in 2019. After the initial crash caused by the pandemic, the gap is widening faster. "In an increasingly digital economy, those organizations that bridge the talent gap will enjoy a competitive edge over those who don't," Capgemini/LinkedIn said. The opportunity is just as real--to rethink workforce development to boost long-term resilience.


Written By:
Deeps Ramanathan

CMO, Learn In

About Learn In‍‍

Learn In is the first talent-building platform designed to remove barriers to employee participation in learning, while accelerating how teams build job-ready skills. With skill gaps ever-emerging, HR and L&D teams use Learn In's prepaid learning stipends, a tailor-made program marketplace, skill academies, and dedicated coaching to empower every employee to build skills and enable every team to benefit from cohort-based, hands-on, and blended learning, generating measurable ROI. Co-founded by the founders of Degreed, Learn In is backed by leading edtech & future-of-work investors, including GSV, Album, Firework Ventures, and Village Global, and has been covered in CNBC, USA Today, EdTechReview, EdSurge, Fast Company, and Techcrunch.

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